TOUT INCLUS 2024 ENG - CHALON MACON - Flipbook - Page 4
Our shipment
services
2. Wine collection :
By MBE, using temperature-controlled vehicles (up
to twice a week in Côte d’Or).
3. Professional packaging:
Bottles re-packed by our services in certi昀椀ed transport
packaging. More information
on page 26.
1. Order registration :
Online, with precise delivery details and accompanying invoice
4. Summer storage :
MBE
o昀昀ers
free
temperature-controlled storage during
warmer months. See page 27 for
more details.
7. Shipping and
Customer Service :
MBE entrusts the parcels
to the most suitable carrier
depending on the destination and tracks the delivery.
6. Custom fees :
Outside the EU, customs fees are
paid by the recipient upon delivery
(except for the USA: customs fees
included in our rates*).
5. Noti昀椀cation :
The recipient receives their
tracking number by email. The customer (winery, estate, guide) can
track all their shipments through
their personalized account :
www.mbedijon.com
www.mbechalon.com
* Depending on the evolving situation in 2025, please refer to the online brochure updated daily.
HOW TO GROUP WINE ORDERS FROM SEVERAL PLACES
• You are a guide :
Register your order with as many pickup locations and invoices as needed in your
World Wine Delivery account.
• You are the receiver :
Contact us by email, providing each pickup location, the corresponding invoices,
and your delivery address.
• You are a retailer, an estate :
Please send us the information by email (delivery address + invoice), indicating
that a consolidation is in progress (if the order was registered separately in your
account, no later consolidation is possible).
Where should we ship your wine?
B2C Shipments :
Destinations disponibles dans cette brochure.
B2C Shipments, others destinations :
Please contact our Sales Representatives
B2B Shipments :
Choose our MBE Online solution (shipments to
all destinations through your importers).
ADMINISTRATIVE FEES
All orders are processed exclusively through our platform (www.mbedijon.com / www.mbechalon.com), after being registered online by
you. Without prior registration, handling fees will be applied.
ORDER CANCELLATION BEFORE SHIPMENT
In the event of order cancellation, if the MBE Center has already collected the bottles, handling fees will be charged. The wines will be
available for pickup at our premises or returned to you depending on our availability.
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